Refund Policy

At Mozilla.shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help! Please review our refund policy below for more details.

1. Eligibility for Refunds
You are eligible for a refund if:

  • Your item is damaged, defective, or not as described on our website.

  • You receive the wrong item or size.

  • You contact us within 30 days of receiving your order.

2. Non-Refundable Items
Certain items are not eligible for a refund, including but not limited to:

  • Personalized items or products that have been customized.

  • Opened or used beauty products (for hygiene reasons).

  • Perishable goods such as food and flowers.

  • Gift cards or digital products.

3. Refund Process
To initiate a refund, please follow these steps:

  • Contact our customer service team at k89231699@gmail.com or via WhatsApp at +92 317 2149776 within 30 days of receiving your order.

  • Provide your order number, a brief description of the issue, and any photos of the damaged or incorrect item.

  • Our team will review your request and guide you through the next steps for returning the product (if necessary).

Once we receive the returned item (if applicable) and confirm the issue, we will process your refund. Refunds will be issued to the original payment method, and you will be notified once the process is complete.

4. Return Shipping Costs
If the refund is due to a mistake on our part (e.g., defective or wrong item), we will cover the return shipping costs. For all other returns, customers are responsible for the return shipping charges.

5. Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Please allow 5-7 business days for us to process your refund after we receive the item.

6. Exchanges
If you would like to exchange an item for a different size or color, please follow the same process as for a refund. You can either return the original item and place a new order, or we may assist you with an exchange, depending on the situation.

If you have any questions or need further assistance with your return or refund, please don't hesitate to contact us. We’re here to ensure you have a smooth and hassle-free shopping experience at Mozilla.shop!

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